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About Traditional Art / Hobbyist Member BethFemale/United States Group :iconskywardswordclub: SkywardSwordClub
 
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So I went to Kroger and picked up this odd little thing for lunch called "cheesy nuggets". They're little cheese breaded chicken nuggets. They're actually pretty good. o.o
So I started my new job as a call center agent for Teleperformance for their Figi's project. For those who don't know what Figi's is, it's a company that sells mainly candies, meats, cheeses, and a variety of other gifts. So today is my 3rd day working with Teleperformance. I thought I'd really like this job. Taking orders and helping people all day over the phone. Well, I am starting to kind of like this job less and less. A majority of the people I get are elderly. And for the most part, they're nice. But some people I get right off the bat just want to yell at me and demand I fix something I can't fix. For instance:

Me: Good evening, my name is Bethany, how may I help you?

him: *wants to place an order*

so we get to the payment screen and this went down:

Me: ok sir, your order comes to a total of *gives him the total*

him: Wait wait wait...what?! You're telling me...that shipping is that much?!

Me: sir, Figi's shipping prices vary depending on the total amount of your order.

him: I should be charged $10.99 for shipping and handling! Is that how you guys do this?!

*he's using a catalog with a shipping chart that's WAY out of date*

Me: I do apologize sir, that is the way our system processes things. When an order total comes up, that base shipping/handling fee is automatically added to your order total. We do not charge tax with orders. I can go over the order for you and tell you the price for the items and the base shipping/handling charge.

him: Your company is ripping people off! I'm gonna complain about this! Forget about the whole order!

Me: I do apologize sir, that is the way our system processes things.


So basically, his order went over a certain amount, his base shipping/handling fee is 19.99. I can't change shipping prices or alter it in any way unless his catalog source code offers a form of discount on shipping I talked to my supervisor and she said I did the right thing. But I can't help but feel bad that he was not satisfied. I simply read off the current shipping/handling chart. I read back his order to him. I apologized for the issue and told him that is the way our system processes it. I did what I could. Did I do something wrong? Do a lot of customers get like this in call centers? I've never worked for a call center before. Sorry for the long post! ;A; :iconheaddeskplz:
My laptop's keyboard is finally fixed!
My spacebar is now working again. I'm also doing some cleaning on my laptop. Deleting media files, downloads, etc
  • Mood: Content
My laptop's keyboard is finally fixed!
My spacebar is now working again. I'm also doing some cleaning on my laptop. Deleting media files, downloads, etc
  • Mood: Content

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leafyloo
Beth
Artist | Hobbyist | Traditional Art
United States
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Heya! The names Leafyloo! :) Welcome to my page!
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Draw draw draw is all I do! I wanna be a Mangaka!

I am a licensed nail technician. Someday, I would like to further my education by going into cosmetology :)

Favorite colors are blue and green.
I like music, photography, cosmetology, and drawing.
I love anime and manga.
I am a huge Starfox/Legend of Zelda/Pokemon/Kirby fan.
I love my friends :D


Any questions? Feel free to send me a note or just post a comment on my page :D

Don't hesitate to talk to me! If you wanna say hi then do it! I won't bite :) I'm really nice!


I want to improve in my art. Please, feel free to give me critiques. :) I really appreciate them!
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"It's hard to admit to yourself which category you fall under, but one day, you will see clearly which one you're akin to. This applies to everything in life. You can't be good at everything now, can you? Of course not. So don't pretend you are. On that note, remember that even if you don't have the raw talent that some people have, that doesn't mean you can't reach greatness. With practice and drive, you can do anything you want, and do it well." -Littlehouseofmorons



Current Residence: Galena, Ohio
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:iconfran48:
Fran48 Featured By Owner Oct 24, 2014  Student General Artist
thanks for faving, Beth ;3
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:iconleafyloo:
leafyloo Featured By Owner Oct 29, 2014  Hobbyist Traditional Artist
You're welcome :)
Reply
:iconfran48:
Fran48 Featured By Owner Oct 30, 2014  Student General Artist
^^ So how are you doing ?:3
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:iconleafyloo:
leafyloo Featured By Owner Nov 4, 2014  Hobbyist Traditional Artist
I'm.great.:3
You?
Reply
(1 Reply)
:iconjompie:
Jompie Featured By Owner Oct 24, 2014
Thank you by Jompie
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:iconleafyloo:
leafyloo Featured By Owner Oct 29, 2014  Hobbyist Traditional Artist
You're welcome :)
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:iconcianlazer:
CianLazer Featured By Owner Oct 23, 2014  Student General Artist
gracias por el fav
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:iconleafyloo:
leafyloo Featured By Owner Oct 29, 2014  Hobbyist Traditional Artist
You're welcome :)
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:iconcianlazer:
CianLazer Featured By Owner Oct 29, 2014  Student General Artist
XD
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:iconfluffydragonpuppy:
Fluffydragonpuppy Featured By Owner Oct 5, 2014
Thank you for the favorite on my Five Nights at Freddy's pixel art! :hug: :heart:
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